Frequently Asked Questions
Shop FAQ
Can I ask questions about my order?

You can contact our custumor service here: Link

Why is a Commander more expensive than a Navigator Pro?

The binoculars of the Commander series are built according to military requirements. The Commander is built to withstand the toughest demands. In addition, the Commander has an improved anti-reflective coating on the lenses for high light transmission and has an additional Steiner Nano-Protection coating on the outer surfaces to allow water, dirt and oil to roll off the lenses.

What is the difference between Safari/Safari Pro and Safari UltraSharp?

While the Safari and the Safari Pro are similar in appearance and performance, the Safari UltraSharp represents a new generation with enhanced features and improved lens anti-reflection.

What is the difference between roof and porro prism construction?

Porro prism and roof prism systems are two different optical systems and each has its advantages. Porro prism binoculars have an offset between objective and eyepiece optics. This results in the typical Z-construction, which the light has to follow on its way to the eye. Porro binoculars seem to be somewhat larger than roof binoculars, but they are extremely robust. Due to the distance between the lenses, porro prism binoculars c‍reate a 3D effect that helps to distinguish objects at different distances. With the STEINER Sports-Auto-Focus you only have to adjust the binoculars once to your personal visual error and then have a sharp image from 20m up to infinity. This makes it a binocular that can be used with one hand. The design of roof edge binoculars allows a straight light path to the eye. Therefore, these binoculars can be designed and built much more compactly. A feature of these binoculars is the adjustment of the focus (different distance to the object) with the help of a center wheel. These products are still quite robust, but it is far more difficult to make them pressure waterproof to a certain depth.

Which compass zone is right for me?

In o‍rder to be able to read off as accurate a direction measurement as possible on the compass scale, it is essential that the compass needle can rotate freely and undisturbed within the compass. The scale must be balanced in such a way that any contact between the compass needle and the compass housing is avoided; at any time and at any place during a measurement.
o Therefore, the world has been divided into at least 5 different magnetic field zones. Your compass is currently optimized for the magnetic field of the northern hemisphere (zone 2), of course only if you purchased binoculars in this region. If you sail too far outside this zone with this product, the compass rose may become unreadable or obstructed. Many circumnavigators therefore use 2 - 3 binoculars with different compass zones.
o Changing the compass module to another zone cannot be done independently.
If you are a circumnavigator, we recommend the Commander Global: No calibration or adjustment; the Commander Global is the spearhead and once again demonstrates the innovative capabilities of STEINER. The integrated electronic magnetic field measurement guarantees absolutely precise measurements anywhere in the world, whether in the Arctic Circle or the South Seas. Thanks to the digital technologies used, the measurements are extremely accurate. The display, similar to the analog compass, is integrated in the lower part of the field of view in such a way that it does not distract the eye. The simple and intuitive use, as well as an inclination compensation make the product a reliable partner at sea. You will be thrilled by the advantages of the Commander Global.

Why do I see blurred?

Your binoculars are outside the allowable adjustment or collimation values. Once the two sides are no longer aligned, your eyes will receive two different images, causing the blur or squint effect. However, this can be easily corrected if you return the binoculars for service.

I do not live in Germany, how can I send in my glass for repair?

On our homepage you will find the Steiner partner responsible for your country under "Dealer Locator". Please contact him. He will then take care of the transaction.

How do I change my batteries?

Open the binocular battery cover. Normally, no tools are required. Simply turn it counterclockwise. Note that the negative pole must be visible when you replace the cover and close the battery compartment watertight by turning it clockwise.

Can I change the eyecups myself?

It depends on the model. Normally you inform the Customer Service about the model and serial number and for a flat rate of € 15,- you will receive the matching eyecups, which you can assemble yourself easily and quickly.
Unfortunately, with some models it is not possible to change the eyecups yourself, as a special tool is required for assembly. The binoculars would then have to be sent in. Of course, the replacement will be done on a goodwill basis. If you need new eyecups, please contact our customer service at customer-service-international@steiner.de There you will find out whether your glass has to be sent in or not.

What is the difference between Sports Auto Focus and Fast Close Focus?

There are two different focusing systems. The design alone reveals which system the binoculars are equipped with.


Sports-Auto-Focus
to be recognized by the missing focusing wheel
+ always sharp from approx. 20m to infinity
+ no refocusing
+ also works excellently at night
+ ideal for fast changing distances
- very close range not adjustable

Fast-Close-Focus
to be recognized by the focusing wheel
+ fast adjustment at short distance
+ Close-up focus range up to 2 m
- constantly readjust changing areas
- no longer focusable at night

How do I set the Sports-Auto-Focus correctly?

We are looking for an object about 100 meters away, as detailed as possible.
We focus each eye one after the other by turning the diopter adjustment on the eyepiece. It is helpful to cover the other lens while focusing, preferably with the lens protection cap. This makes it possible to keep both eyes open, which makes it easier to see sharply. With this basic setting, a possibly necessary diopter compensation is done automatically. Now you can always see sharply from 20 m.

How do I adjust my eyes correctly?

The basic setting of the Fast-Close-Focus (center drive):
We look for an object that is as far away and rich in detail as possible.
Cover the left lens with your hand (or better: with the lens cap) and turn the focusing wheel until the right eye can see clearly and sharply.
Then cover the left eyepiece and rotate the diopter compensation on the left eyepiece until you see the same object sharply. Covering enables you to keep both eyes open, which facilitates sharp vision.
Once the basic adjustment has been completed, the center wheel must be used to focus at different distances.

The basic setting of the Sports-Auto-Focus (missing focussing wheel):
We look for an object about 100 m away, as detailed as possible.
We focus each eye one after the other by turning the diopter adjustment on the eyepiece. It is helpful to cover the other lens while focusing, preferably with the lens protection cap. This makes it possible to keep both eyes open, which makes it easier to see sharply. With this basic setting, a possibly necessary diopter compensation is done automatically. You can now see sharply from 20 m upwards.

Why can't I register on the homepage?

We have abolished this function. However, it is the case that you do not receive any advantages through the registration. For example, it has no effect on the warranty period. In the event of a warranty claim, only the proof of purchase is valid. Should this have been lost, the guarantee would be calculated from the date of construction, which we can trace on the basis of the serial number.

How do I store and care for my binoculars?

Storage: If possible, the glass should be stored at room temperature and not in direct sunlight. Of course, it can also withstand heat or cold, but this could have a negative effect on the life expectancy of the rubber armouring, for example, in the long term.

For the care of the lenses: Here you should make sure that all coarser dirt is already removed from the lens before you wipe it with a cleaning cloth or something similar. Possibilities here would be for example compressed air or also the glass completely simply under flowing water to hold. (You can do this with all our lenses, but not with Safari UltraSharp).

For the maintenance of the rubber armoring: You can generally maintain the rubber armoring including the eyecups of binoculars with cockpit spray.
Simply spray on a soft sponge and rub it into the rubber parts. This prevents the rubber coating from becoming porous and cracked.

Difference Ranger Xtreme/ Ranger Pro

The Ranger Pro series is the predecessor of the current Ranger Xtreme series.
Since Steiner is constantly working on the optimization of the high-quality products, the main differences of the current Ranger Xtreme series lie in the more powerful high-contrast-optics.
The Ranger Xtreme series stands out due to its powerful high-contrast optics and is now equipped with even higher light transmission and an enlarged field of view as well as improved handling thanks to the handy NBR reinforcement and lower weight.

Difference Commander/ Navigator Pro

The main difference between the Commander and the Navigator Pro is the optical performance. This is much better with the Commander. The Commander's images are razor sharp and of the highest contrast - right to the edge.
The Commander also has extras, such as ergonomic eyecups that protect against incident light and wind, a reticle that can be used to calculate sizes and distances, and a much larger field of view. In contrast to the Navigator Pro, the Commander is equipped with the Nano-Protection coating, which makes water simply roll off.
 You can use both versions into the night, as the 7x50 version is a night glass. However, the Commander has a higher quality coating and is brighter.
The Steiner Commander is waterproof up to 10 meters and the Navigator Pro up to 5 meters.
Finally, the Steiner Commander comes with a 30-year warranty and the Navigator Pro comes with a 10-year warranty.

Difference Commander/ Commander Global

If you look at the optical performance of both models, the Commander stands out clearly. The Commander also has a larger field of view than the Commander Global. All other extras are identical, such as the additional reticle, water resistance up to 10 metres, ergonomic eyecups, nano-protection and high-quality accessories. The Commander Global is equipped with a digital worldwide compass, which provides precise bearings all over the world through magnetic field measurement and declination adjustment. In addition, it has automatic brightness adjustment as well as tilt adjustment. The Commander with compass, on the other hand, has an analog, liquid-damped compass.

Can I also attach ergonomic eyecups (with side protection) to binoculars?

You can only attach eyecups that are standard on your binoculars. The ergonomic eyecups are only available for special models and, if available, are already included in the scope of delivery.

Does the nitrogen filling have to be checked?

The nitrogen filling of Steiner binoculars is designed for about 30-40 years and does not have to be checked routinely. If you still wish to have your binoculars checked, you are of course welcome to send them in.

Can I attach my binoculars to a tripod?

Some models do:
-all SkyHawk 4.0
-all Rangers Xtreme
-all Observers
-Wildlife 8x42, Wildlife 10x42
-Safari UltraSharp 10x42

You can use a coin to open the cover screw between the two lenses.
Here you will find a ¼ inch internal thread in which you can attach a corresponding adapter.

How does the ordering process work?
  1. Add the items you wish to order to your shopping cart. You can see the contents of your shopping cart at any time by clicking on the "Shopping Cart" link on the top right-hand side of every page (first step in ordering process).
  2. From the shopping cart, you will then proceed to the checkout. In the event you already have an e-shop-direct account, you may enter your login information now (e-mail address + password). If you do not have an account, you will create one now.
  3. During the next step, you will choose your delivery and payment methods. Depending on the selected payment method, you will be directed via a secure SSL connection to your payment service provider in order to enter your payment information. As a guest payer on PayPal, you will only be directed to the corresponding page to enter your bank information once you have submitted the order to us.
  4. Specify your billing and delivery address in the payment section.
  5. In the final step of the ordering process, verify that all of the information you entered is correct. If you would like to make changes to any of the information you entered, simply click on the step you would like to go back to in the ordering process chart on the top of each page. If all of the information is correct, click on the "Submit Order" button.
  6. We will send you an order confirmation e-mail as soon as we receive your order.
Will my payment information be saved?

We do not save any of the payment information you enter. The entry takes place directly with your payment service provider. 

Can I modify the contents of my shopping cart?

You have the possibility to view the contents of your shopping cart at any moment during the shopping experience. These contents can be modified at any time. You have changed your mind about an item or would like to increase the quantity of one of the items already in your cart? You can delete or change the quantity of any of the items in the shopping cart. Only after you have submitted the order is it no longer possible to make changes.

How can I pay at e-shop-direct.com?

In all e-shop-direct.com shops, you have the possibility to pay by credit card (MasterCard or Visa), PayPal, or as a PayPal guest. In certain countries, you may also opt for a convenient payment by invoice. If you decide to pay by credit card, then you must also enter the card's SecureCode. This code has either been provided by your bank or you have defined it yourself. For any questions on this matter, please contact the bank that issued your credit card. PayPal also lets you pay by this method even if you don't have a PayPal account. PayPal offers a variety of payment options specific to each country.

Can I enter a different delivery address?

You may indicate a different delivery address (such as your work address) during checkout. For security reasons, this option is not available for payments by invoice. This is to prevent others from ordering goods on your behalf and having them delivered to another address without your knowledge.

Is it possible my order will arrive in multiple deliveries?

In the event we are unable to deliver your order in one shipment, the order will be split into multiple deliveries. You will be informed in such an event. You will not be charged additional fees in this case.

Does e-shop-direct.com have a minimum order amount?

You can shop at e-shop-direct.com, starting from a minimum order value of 0,00 EUR.

How much does delivery cost?

The amount of delivery fees we charge corresponds to the amount charged to us by the corresponding parcel service or forwarding agency. The exact delivery fees are displayed in your shopping cart before you submit your order. You will have to be logged in or have registered so we can identify your delivery address and calculate the exact amount of the shipping fees.
You will not be charged additional shipping fees if we are required to perform multiple deliveries. You always pay the least expensive price, as if everything were being shipped together.

When does the payment transaction take place?

The payment is only authorised once the order has been placed. Your credit card or PayPal account is charged once the goods are ready to be shipped. You will receive an invoice by e-mail at this time. If you are paying by invoice, the 14-day payment deadline begins with the date on the invoice. 

Can I ask questions regarding my order?

You can reach our Customer Care department as follows: link

Is it possible to verify the information I entered?

During checkout, you will have a chance to verify all of the information you provided before the order is sent to us. Something still isn't right? Not a problem. You can, by all means, still change any of the information you provided. Only send us your order when all of your information is correct. You will then automatically receive an order confirmation by e-mail.

When will my order be delivered?

Availabilities vary from item to item and are most often displayed on the product detail page. As soon as the goods are ready to be shipped, you will receive an e-mail specifying how you will be delivered, and once the goods are shipped, you will receive another e-mail with the tracking number so you can track your order.

I received a delivery notice but have yet to receive my order. What should I do?

You will receive an e-mail with a tracking number for the shipment as soon as your order has been dispatched. You can follow the status of the delivery by clicking on the link provided in the e-mail and if necessary, entering the tracking number of the shipment.
For orders shipped by a forwarding agency or via a wholesaler, such detailed shipment tracking is not possible. You will be notified of forwarding agency shipments by telephone.
You are also welcome to call us if you'd like to know the status of a shipment and its scheduled delivery date. You can reach the Customer Care department at the following number:

  • In Germany: 08158 4543862 
  • From abroad: +49 8158 4543862
Can I return the delivered goods?

Yes, you have the right to return the ordered goods. More information can be found here.

What do I have to do if I wish to return the goods?

Only end consumers (and not commercial buyers) may return goods.
You will find a procedure on our homepage which makes returning goods both quick and easy. Log into your account via the "My Account" menu item and click on "Initiate Return".
You can also call Customer Care so we can help get your return underway:

  • In Germany: 08158 4543862
  • From abroad: +49 8158 4543862


You are not required to use the return procedure we have provided. You can also return the goods to the supplier (see invoice and return form). Please place the fully-completed return form inside the return package so the supplier can trace the goods and we can quickly issue your credit.

What do I need to know if my return is to be picked up by UPS?

In Germany, returns can take place via UPS. You have the possibility of dropping the package(s) off at a UPS service point or - upon prior notice - having the return picked up on a weekday at the address of your choice. If possible, pack the item in its original or some other suitable packaging, and then tape the box shut. If you do not have a return label, we will be happy to send you one by e-mail upon request.

What should I do if the delivery is damaged?

If the shipment is obviously damaged upon arrival, unpack the goods in the presence of the deliverer in order to check for damage to the contents. Please always have the deliverer confirm any damage to the packaging in writing. 

And please contact us immediately if the goods inside the damaged packaging have also been damaged.

How does an exchange work?

Only end consumers (and not commercial buyers) may exchange goods.

To exchange an item, log into your account via "My Account". Next, select "Exchange" from the menu. There you will be guided through the process or returning and ordering anew.  You can find more information on returns here.

Can I purchase a gift certificate? How do they work?
  • Yes, gift certificates can be purchased.
  • You can purchase a gift certificate in the "My Account" section.
  • You may use a gift certificate as a means of payment for any online purchase, whether the value of the order is greater or less than the value of the gift certificate. Enter the gift certificate code during checkout in the gift certificate code field under the payment method selection.
  • In the case of a return of an item which was paid for using a gift certificate, the value of the return will be credited back to the gift certificate.
Can I submit a review of the product?

Product reviews are available in selected e-shop-direct.com shops.
You have the possibility to submit a product review under the product description of the particular product.
To submit a review, you must be a registered customer.

Are there any peculiarities regarding deliveries to non-EU countries?

Deliveries to non-EU countries are subject to customs, taxes, and duties. You will need to pay these fees when the shipment is delivered. One place you can find more information on customs is: http://ec.europa.eu/taxation_customs/customs/customs_duties/tariff_aspects/customs_tariff/index_de.htm. For more information on import sales tax, see http://auskunft.eztonline.de/ezto/Welcome.do, or http://xtares.admin.ch/tares/login/loginFormFiller.do, which is specific to Switzerland.

In which languages can the contract be concluded?

You have the possibility of concluding the sales contract in the following languages:

  • Deutsch
  • English
Is there a statutory warranty right for goods?

Statutory warranty rights exist for all goods from our shop.

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