Repair and spare parts service
Repair service
STEINER products are robust, but not indestructible. Please handle your product with care.
If something is broken or lost, we offer fast and uncomplicated service with the STEINER service flat rate. Whether repair, replacement or general overhaul - our technicians will check and repair your product reliably wherever possible.
There are flat rates for this service:
Binoculars with lens diameter < 42 mm: €109.00*
Binoculars with lens diameter ≥ 42 mm: €169.00*
Riflescopes: €249.00*
MPS / MRS: €119.00*
*VAT not included, shipping costs included
You can find information about repairs in the warranty case here!
We are on company vacation from December 23rd, 2024 - January 6th, 2025. Please note that we cannot accept packages during this time. After our vacation we would be happy to be there for you again.
Simply print out the following form and send it, completely filled out and signed, together with your STEINER product directly to:
STEINER-OPTIK GmbH
Dr.-Hans-Frisch-Strasse 9
95448 Bayreuth
Spare parts service
You can get replacement parts for a small flat rate (including processing, postage, packaging, etc.) of just 15.00 euros.
Simply use our spare parts form to place your order. For this we need the exact model, serial number of your binoculars and your exact address.
Note: Depending on the model, however, it may happen that not all spare parts can be sent and instead have to be exchanged at our factory in Bayreuth. If this is the case, we will contact you and inform you accordingly.